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Waterfowl and Exotic Australia
All customers placing orders through our online store are required to acknowledge and accept all policies on this page at checkout. We strongly recommend that all customers read these policies carefully before placing an order.
No exceptions will be made on the basis that a customer did not read or understand the policies prior to ordering.
We ship birds within Australia and, where legally permitted, may ship internationally upon request. Customers are responsible for ensuring they comply with all applicable federal, state, and local regulations.
All bird shipments are conducted using Australia Post Express or approved private livestock couriers, depending on destination, weather conditions, and species.
Express services are the fastest available option and typically deliver within 1–2 business days, depending on airline and transport connections.
Example: Birds shipped on a Monday will normally arrive on Tuesday or Wednesday.
Please note that delivery estimates provided by tracking systems may not always be accurate. Based on experience, most shipments take up to two days to reach their final destination.
Birds can only be shipped when temperatures are safe throughout the entire transport route.
Shipping will not proceed if temperatures exceed safe limits, as transport vehicles are not climate-controlled.
Birds ship best in cool weather. Cold temperatures are not harmful, as shipping containers retain warmth. Heat, however, can be fatal.
We reserve the right to delay shipping due to high temperatures, extreme weather, public holidays, or any condition that may compromise bird safety. Most delays are one week or less.
Due to high summer temperatures in Australia, orders placed during peak summer months may be delayed until conditions are safe for transport.
Customers ordering during this period will:
Not receive shipment the following week
Receive an email within 72 hours confirming an estimated shipping window
Be notified if weather conditions require further delay
Orders placed through our online store typically ship on the next scheduled shipping day after the order is placed, excluding:
Summer temperature delays
Public holidays
Pinioned bird orders
We do not ship birds during weeks where postal or airline services are disrupted, including major public holidays. In such cases, shipping is postponed to the next available week.
Customers must ensure that all shipping information is accurate and complete at checkout.
❗ Incorrect shipping details provided by the customer will result in no refunds or replacements. No exceptions.
Please provide a valid phone number that the courier or post office can use to contact you upon arrival. If no phone number is provided, shipment will still proceed, but collection responsibility remains with the customer.
Customers are expected to collect birds directly from the post office or courier depot.
We strongly recommend:
Contacting your local post office or courier in advance
Requesting immediate notification upon arrival
Not relying solely on tracking apps, as updates may be delayed or inaccurate
Allowing birds to be delivered to a residential address may cause delays and may void live-arrival guarantees.
Pinioned birds require 1–2 weeks healing time before shipment
Orders for pinioned birds are final and non-refundable
Orders cannot be cancelled or modified once placed
Customers will receive a shipping date via email within 72 hours
Orders may be changed or cancelled up to 48 hours before shipping
A 10% cancellation fee applies to all refunds
Requests must be made by email only
Tracking numbers are emailed on the day of shipment, typically by 5:00 PM.
Tracking is sent only to the email address used during checkout.
All birds are guaranteed healthy at the time of dispatch.
Relevant health documentation (where applicable) will be attached to the shipment
Additional documentation must be requested before placing an order
Documents cannot be issued after birds have been delivered
Please refer to our Permits & Regulations page for more information.
Birds are shipped only in approved live-animal shipping containers.
The cost of the correct shipping crate is included in the flat-rate shipping fee.
Shipping fees are charged at a flat rate and may not match the postage label cost on the box.
📧 Email is the only accepted form of communication regarding orders.
This allows us to keep accurate records and ensure requests are handled correctly.
When emailing, please include:
Your order number
The email address used when placing the order
Email: info@waterfowlandexoticaustralia.com
Requests made via phone, social media, or messaging apps are not guaranteed to be actioned.
If your area is affected by extreme weather (e.g. flooding, bushfires, cyclones), please notify us immediately so we can adjust your shipping schedule accordingly.
We appreciate your understanding and cooperation.
The safety and welfare of our birds is our highest priority, and these policies allow us to ship responsibly and ethically.
Waterfowl and Exotic Australia
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